IELTSMockup.com

Effective Date: 1^st July, 2026.

This Digital Services Delivery Policy explains how services purchased through IELTSMockup.com are activated, delivered and accessed.

IELTSMockup.com is operated by IELTS Mockup, with its office at 89-C, Zafar Plaza, C-Block, Satellite Town, Sargodha, Punjab, Pakistan.

In this Policy:

·        “IELTS Mockup,” “we,” “us,” and “our” refer to the operator of IELTSMockup.com.

·        “User,” “customer,” “student,” and “you” refer to the person purchasing, receiving or using a Service.

·        “Website” means IELTSMockup.com and its related online interfaces.

·        “Service” or “Services” means any digital educational service, test, assessment, subscription, feedback service, live session, report or account package offered through the Website.

By purchasing or using a Service, you acknowledge that you have read and accepted this Policy together with our Terms and Conditions, Privacy Policy and Refund & Cancellation Policy.

1. Nature of Our Services

IELTS Mockup provides online educational and IELTS-preparation services, which may include:

·        full IELTS-style mock tests;

·        Listening practice tests;

·        Reading practice tests;

·        Writing practice tests;

·        Speaking practice tests;

·        Academic and General Training test packages;

·        Writing evaluation and feedback;

·        Speaking evaluation and feedback;

·        automated or human-assisted scoring;

·        test results and performance reports;

·        subscriptions and test-access packages;

·        live or scheduled Speaking mock tests;

·        consultations, lessons or training sessions;

·        teacher, academy or institutional packages;

·        other digital educational services displayed on the Website.

All Services are delivered electronically.

IELTSMockup.com does not sell or ship physical goods. No courier, postal or physical-delivery service is involved.

2. Method of Delivery

Depending on the Service purchased, delivery may take place through one or more of the following:

·        activation within the User’s IELTSMockup account;

·        access through the User dashboard;

·        a confirmation email;

·        an online test interface;

·        an electronic report or result;

·        email delivery of feedback;

·        access through a scheduled video or audio session;

·        access through another digital method clearly disclosed before purchase.

The delivery method applicable to a particular Service will normally be stated on the relevant product, pricing or checkout page.

3. Account Requirement

Certain Services require a registered IELTS Mockup account.

The User is responsible for providing accurate information, including:

·        full name;

·        email address;

·        telephone number, where required;

·        account credentials;

·        payment information;

·        any other information reasonably required for Service delivery.

The User must ensure that:

·        the registered email address is active and correctly entered;

·        login credentials are kept confidential;

·        the account is not shared with unauthorised persons;

·        contact information remains current.

IELTS Mockup is not responsible for delivery delays caused by incorrect, incomplete or outdated information supplied by the User, provided that reasonable assistance is offered after the issue is reported.

4. Payment Confirmation

A Service will ordinarily be activated only after payment has been successfully authorised, verified, confirmed or settled, as applicable to the payment method used.

A payment deduction appearing in a User’s bank account, card statement or mobile wallet does not necessarily mean that IELTSMockup has received final transaction confirmation.

Where a transaction remains pending, unsuccessful, reversed or unverified, Service activation may be delayed until confirmation is received from the relevant financial institution or payment service provider.

5. Standard Delivery Time

5.1 Automated Digital Services

Services capable of automatic activation will normally be made available immediately after successful payment confirmation or within a few minutes of confirmation.

Examples may include online test access, test packages, subscription activation, dashboard access, automated results and account credits.

5.2 Manual Activation

Where manual review or activation is required, the Service will normally be activated within one business day after payment confirmation.

Manual activation may apply where:

·        the payment requires verification;

·        the purchase is made through a bank transfer or manual-payment method;

·        account information requires correction;

·        an institutional or academy package requires setup;

·        fraud-prevention checks are necessary.

5.3 Human Evaluation Services

Writing or Speaking evaluation and feedback will be delivered within the timeframe stated on the relevant Service page.

Where no specific period is displayed, IELTS Mockup will aim to deliver the evaluation within [three/five] business days after receiving a complete and valid submission.

The delivery period begins only when:

·        payment has been confirmed;

·        the User has submitted the required work;

·        the submission is readable and complete;

·        all necessary information has been provided.

5.4 Scheduled or Live Services

A live Speaking mock test, consultation, lesson or other scheduled Service will be delivered at the date and time confirmed in the booking.

The User is responsible for:

·        attending at the scheduled time;

·        using a working microphone and, where required, camera;

·        maintaining a stable internet connection;

·        joining through the stated platform or link;

·        observing any identity-verification requirements.

6. Business Days and Operating Hours

For this Policy, “business day” means a day on which IELTSMockup ordinarily conducts business, excluding Saturdays and Sundays where these are non-working days, public holidays in Pakistan, officially announced closures and extraordinary interruptions beyond our reasonable control.

Business Hours: [Monday to Friday, 11:00 AM to 6:00 PM Pakistan Standard Time]

Requests received outside business hours may be treated as received on the next business day.

7. Delivery Confirmation

Delivery or activation may be confirmed through:

·        an account-dashboard notification;

·        access appearing in the User’s account;

·        an email confirmation;

·        a transaction or order-status update;

·        a booking confirmation;

·        a support message;

·        availability of the purchased Service for use.

The absence of an email does not necessarily mean that delivery has failed where the Service is available in the User’s dashboard or account.

Users should check their dashboard, spam or junk folders, email filters and the accuracy of their registered email address.

8. Access Period and Validity

Each Service may have a defined access or validity period.

The applicable period may be stated on the Service page, at checkout, in the User dashboard, in a confirmation email or in specific package terms.

The validity period may begin from the date of purchase, date of activation, date of first access or another date clearly disclosed before purchase.

Unless otherwise stated, access to an unused test or package will remain valid for [insert validity period, such as 30, 60 or 90 days] from activation.

The User is responsible for using the Service before it expires. Unused access does not automatically qualify for an extension or refund.

9. Test Attempts

A purchased test may permit one attempt, a fixed number of attempts or unlimited attempts during the access period, depending on the relevant package.

Where a Service is sold as a single attempt:

·        opening or starting the test may count as use;

·        submitting the test will normally complete the attempt;

·        restarting may not be permitted unless the attempt was disrupted by a verified technical fault attributable to IELTSMockup.

The attempt rules must be displayed on the relevant Service page or dashboard.

10. Results and Reports

Automated results will normally be generated after the User submits the relevant test, the system processes the answers and any required scoring steps are completed.

Results may be displayed immediately, after a short processing period or after human review where applicable.

Estimated scores, feedback and performance indicators are educational tools only. They are not official IELTS scores and do not guarantee any result in an official IELTS examination.

11. Writing and Speaking Submissions

For evaluation Services, the User must submit work in the required format.

A valid submission must ordinarily:

·        respond to the assigned task;

·        be complete;

·        be readable or audible;

·        comply with stated file or format requirements;

·        contain no unlawful or harmful material;

·        be submitted through the authorised channel.

Delivery may be delayed where the submission is incomplete, the file is corrupt, the audio is inaudible, the handwriting or image is unreadable, the User submits the wrong task or additional information is required.

The evaluation period will normally begin after the corrected or complete submission is received.

12. Scheduled Speaking Sessions

Where a Speaking mock test or other live Service is scheduled:

·        the confirmed date and time will be communicated electronically;

·        times will be based on Pakistan Standard Time unless otherwise stated;

·        the User should join at least five minutes before the scheduled time;

·        late arrival may reduce the session duration;

·        absence without notice may be treated as a completed booking;

·        rescheduling and cancellation are governed by the Refund & Cancellation Policy.

Where IELTSMockup cannot provide the session as scheduled, the User will be offered a replacement appointment, account credit, another equivalent Service or a refund in accordance with the Refund & Cancellation Policy.

13. Technical Requirements

Users are responsible for having suitable equipment and connectivity.

Minimum requirements may include:

·        a compatible computer, tablet or mobile device;

·        a supported and updated web browser;

·        a stable internet connection;

·        JavaScript and cookies enabled where required;

·        functional speakers or headphones for Listening;

·        a functional microphone for Speaking;

·        a functional camera where identity verification or video participation is required;

·        sufficient device storage and processing capacity.

IELTSMockup does not guarantee uninterrupted performance on unsupported, outdated, modified or insecure devices and browsers.

14. User-Side Technical Issues

Service-delivery failure does not ordinarily arise where access is prevented by circumstances on the User’s side, including weak or interrupted internet, power failure, unsupported hardware, outdated browser software, disabled cookies or scripts, incorrect login details, a full email inbox, spam filtering, device security restrictions, third-party software interference or failure to follow instructions.

IELTSMockup will provide reasonable troubleshooting assistance, but the User remains responsible for maintaining suitable access conditions.

15. IELTSMockup Technical Issues

Where a verified technical failure attributable to IELTSMockup prevents access or materially disrupts a paid Service, we may provide restoration of access, a replacement attempt, an access extension, rescheduling, account credit, an alternative Service or a partial or full refund under the Refund & Cancellation Policy.

The appropriate remedy will depend on the nature of the fault, extent of Service use, whether the test can be restored, whether the User’s submission or attempt was affected and the duration of the interruption.

16. Reporting a Delivery Problem

A User who does not receive or cannot access a purchased Service should contact IELTSMockup promptly.

Support Email: info@ieltsmockup.com

Telephone/WhatsApp: +923008606310

The User should provide:

·        full name;

·        registered email address;

·        order number;

·        transaction reference;

·        payment date and amount;

·        name of the purchased Service;

·        screenshots or screen recordings;

·        description of the problem;

·        device and browser details;

·        date and time the issue occurred.

The User should report a non-delivery or activation issue within seven calendar days of payment.

17. Resolution of Delivery Issues

After receiving a complete report, IELTSMockup may verify payment, review account-access records, inspect technical logs, correct account information, activate the purchased Service, restore access, provide a replacement attempt, extend the validity period, reschedule a live Service, issue account credit or consider a refund under the Refund & Cancellation Policy.

We aim to acknowledge a support request within two business days and to resolve standard activation issues within three business days after receiving all necessary information.

Complex technical, banking or fraud-related issues may require additional time.

18. Maintenance and Temporary Interruptions

IELTSMockup may carry out planned or emergency maintenance.

Where reasonably possible, advance notice of material planned maintenance will be provided through the Website, User dashboard, email or another reasonable communication channel.

Temporary unavailability caused by maintenance does not automatically constitute non-delivery where the interruption is reasonable, access is restored, the User retains sufficient time to use the Service and an appropriate extension is provided where necessary.

19. Events Beyond Reasonable Control

IELTSMockup will not be responsible for delay or failure caused by events beyond its reasonable control, including widespread internet outages, electricity-grid failures, natural disasters, fire, flood, severe weather, war, terrorism, civil disorder, governmental restrictions, telecommunications failure, banking-system disruption, cyberattacks, failure of hosting, cloud or infrastructure providers, epidemics, public emergencies or other force-majeure events.

IELTSMockup will take reasonable steps to restore or provide the affected Service when practicable.

20. Account Sharing and Unauthorised Access

Services are supplied to the registered User or authorised institutional account.

Unless expressly permitted, Users must not:

·        share account credentials;

·        sell or transfer access;

·        allow multiple persons to use an individual package;

·        copy or redistribute test content;

·        record or reproduce protected materials;

·        bypass access controls;

·        permit unauthorised access.

Access may be suspended where misuse, fraud or account sharing is reasonably suspected. Suspension arising from a breach of the Terms and Conditions will not ordinarily constitute Service non-delivery.

21. Institutional and Academy Services

Separate arrangements may apply to teacher, academy, employer or institutional packages.

These may include bulk-user activation, administrator dashboards, candidate limits, licence periods, invite links, reporting access, account-management support and agreed onboarding schedules.

Where written institutional terms conflict with this general Policy, the specific written institutional agreement will apply to that package.

22. Third-Party Platforms and Services

Certain Services may depend on third-party systems, including payment services, video-conferencing platforms, email providers, hosting providers, cloud services, analytics or communication tools.

IELTSMockup will take reasonable care in selecting and managing such providers but cannot guarantee that every third-party platform will remain uninterrupted.

Where a third-party failure materially affects delivery, IELTSMockup will take reasonable steps to provide an alternative or other appropriate remedy.

23. No Physical Shipping

IELTSMockup.com supplies digital services only.

Accordingly:

·        no physical item will be packed;

·        no courier will be appointed;

·        no tracking number will be issued;

·        no delivery address is required for shipping;

·        no shipping fee will be charged unless a separate physical product is expressly introduced and disclosed in the future.

Any reference to “delivery” in this Policy means electronic activation or digital provision of a Service.

24. Service Descriptions and Availability

IELTSMockup aims to ensure that Service descriptions, prices, access periods and included features are accurate.

However, non-material presentation details may change, content may be updated or replaced, features may be improved, a Service may be withdrawn before purchase and equivalent content may be substituted where reasonably necessary.

A purchased Service will not be materially reduced without an appropriate remedy being provided.

25. Changes to This Policy

IELTSMockup may update this Policy to reflect changes in Services, operational developments, technical changes, payment or delivery arrangements and legal or regulatory requirements.

The revised version will be published on the Website with an updated “Last Updated” date.

The version in effect at the time of purchase will generally govern that transaction unless a later change is required by law, the later version provides more favourable rights or the User agrees otherwise.

26. Relationship with Other Policies

This Policy should be read together with the Terms and Conditions, Privacy Policy, Refund & Cancellation Policy, pricing and product descriptions, subscription terms, any specific terms shown at checkout and any written institutional agreement.

Where a specific Service description provides more favourable delivery terms, those terms will apply.

27. Governing Law

This Policy is governed by the applicable laws of Pakistan and, where relevant, the laws applicable in Punjab, Pakistan.

Nothing in this Policy excludes or restricts any legal right or remedy that cannot lawfully be excluded.

Electronic communications and records relating to Service purchases and delivery may be maintained and relied upon in accordance with applicable Pakistani law.

28. Contact Information

Business/Trading Name: IELTS Mockup

Website: ieltsmockup.com

Office Address: 89-C, Zafar Plaza, C-Block, Satellite Town,

City/Province: Sargodha, Punjab, Pakistan

Support Email: info@ieltsmockup.com

Telephone/WhatsApp: +923008606310