IELTSMockup.com

This Refund & Cancellation Policy applies to all purchases made through IELTSMockup.com, operated by IELTS Mockup, with its office at 89-C, Zafar Plaza, C-Block, Satellite Town, Sargodha, Punjab, Pakistan. 

In this Policy:

·        “IELTS Mockup,” “we,” “us,” and “our” refer to the operator of IELTSMockup.com.

·        “User,” “customer,” “student,” and “you” refer to the person purchasing, accessing or using our Services.

·        “Service” or “Services” means any digital test, subscription, assessment, feedback, live session, account package or related educational service offered through IELTSMockup.com.

By purchasing a Service, you acknowledge that you have read and accepted this Policy together with our Terms and Conditions, Privacy Policy and Digital Service Delivery Policy.

1. Nature of Our Services

IELTSMockup.com provides online educational and IELTS-preparation services, which may include:

·        full IELTS-style mock tests

·        Listening practice tests

·        Reading practice tests

·        Writing practice tests

·        Speaking practice tests

·        Academic and General Training packages

·        Writing evaluation and feedback

·        Speaking evaluation and feedback

·        automated or human-assisted scoring

·        test results and performance reports

·        subscriptions and test-access packages

·        academy, teacher or institutional packages

·        scheduled online mock tests, consultations or learning sessions

·        other digital educational services displayed on our Website

Our Services are supplied electronically through the User’s online account, dashboard, email, live communication platform or another digital delivery method.

IELTSMockup.com provides digital services only. No physical products are shipped.

2. General Refund Principle

Because most Services are digital and may become available immediately after successful payment, a purchase is generally non-refundable once any of the following occurs:

·        access to the purchased Service is activated

·        a test is opened, started, attempted or submitted

·        purchased content is viewed, downloaded or otherwise used

·        a Writing or Speaking response is submitted

·        marking, assessment, scoring or feedback has begun

·        a result, report or evaluation has been generated

·        a live session has been delivered

·        subscription benefits have been used

However, a refund, replacement, extension or account credit may be available where:

·        the same transaction was charged more than once

·        payment was successfully deducted but the purchased Service was not delivered

·        a material technical failure attributable to IELTS Mockup prevented reasonable use of the Service

·        IELTS Mockup cancelled the Service

·        the Service delivered was materially different from its published description

·        a separately purchased human-evaluation service could not be provided

·        a refund or other remedy is required under applicable law

3. Refund Eligibility

3.1 Duplicate Payment

A refund may be issued where the User was charged more than once for the same order or Service because of:

·        duplicate transaction processing

·        a banking or payment-system error

·        repeated submission of the same payment

·        a technical error

·        an accidental duplicate purchase where the duplicate Service was not used

Only the verified duplicate amount will be refunded. We may require confirmation from the relevant bank, payment gateway, card issuer, mobile-wallet operator or other payment service provider.

3.2 Payment Deducted but Service Not Activated

A refund may be considered where:

·        the payment amount was successfully deducted

·        the transaction can be verified

·        the purchased Service was not activated or delivered

·        the User informed us within the period stated in this Policy

·        we were unable to activate or restore the Service within a reasonable resolution period

Before approving a refund, we may first attempt to:

·        confirm the transaction

·        activate the purchased Service

·        restore account access

·        provide replacement access

·        correct the User’s account details

3.3 Material Technical Failure

A refund, replacement Service, extension or account credit may be provided where a material technical fault attributable to IELTS Mockup:

·        prevented the User from beginning the purchased test

·        made a paid test substantially unusable

·        permanently prevented access to paid content

·        caused submitted work to be lost and made recovery impossible

·        prevented delivery of a paid result, evaluation or report

·        caused the User to receive a materially incomplete Service

A temporary interruption, minor display issue, short delay or isolated browser problem will not automatically qualify for a refund where the Service is restored within a reasonable period.

3.4 Service Cancelled by IELTS Mockup

Where IELTS Mockup cancels a paid Service before delivery, the User will generally be offered:

·        a full refund

·        an equivalent replacement Service

·        rescheduling

·        account credit of equivalent value

Where a replacement or account credit is offered instead of a refund, the User’s agreement will be obtained where required.

3.5 Service Materially Different from Description

A refund or corrective remedy may be considered where the Service supplied is materially different from the Service described at the time of purchase. Examples may include:

·        access to the wrong paid package

·        an incorrect subscription period

·        failure to provide an expressly included assessment

·        delivery of only part of a paid package

·        access to a Service substantially different from the purchased Service

IELTS Mockup may first correct, replace or complete the Service before approving a monetary refund.

3.6 Human Evaluation Not Provided

Where a User separately purchases a human Writing or Speaking evaluation and IELTS Mockup cannot provide it within the advertised or agreed delivery period, the User may be offered:

·        additional delivery time

·        a replacement evaluation

·        another evaluator

·        account credit

·        a full or partial refund

3.7 Refund Required by Law

Nothing in this Policy excludes or limits a refund, compensation or other remedy that cannot lawfully be excluded under the applicable laws of Pakistan.

4. Non-Refundable Circumstances

Subject to applicable law, refunds will normally not be granted where:

·        the User changes their mind after purchasing or receiving access

·        the User no longer wishes to take the test

·        the User purchases the wrong Service and then opens or uses it

·        the User does not achieve an expected score, band or result

·        the User disagrees with a score without demonstrating a material assessment or system error

·        the User lacks sufficient internet access, a compatible device or supported browser

·        the User enters an incorrect email address or other account information and does not allow us a reasonable opportunity to correct it

·        the User fails to read the Service description, price, validity period or system requirements

·        the User does not use the Service before its stated expiry date

·        the User misses a scheduled session

·        the User submits incomplete, irrelevant, unlawful, unreadable or unusable work

·        the User breaches our Terms and Conditions

·        access is suspended because of fraud, misuse, account sharing or prohibited activity

·        the User purchases through an unauthorised seller or reseller

·        the Service was provided free of charge

·        a promotional voucher or complimentary credit was used

·        a test was opened, started, attempted, submitted or completed

·        evaluation, scoring, marking or feedback work had already begun

·        the User’s device, operating system, browser, internet connection or third-party software caused the problem

·        the issue arose from planned maintenance or a temporary interruption that was resolved within a reasonable period

5. Accidental or Incorrect Purchases

A User who accidentally purchases the wrong unused Service should contact IELTS Mockup within 24 hours of payment.

At our discretion, the purchase may be replaced with another Service where:

·        the request is made within 24 hours

·        the original Service has not been opened, attempted or used

·        no evaluation, scoring or feedback work has begun

·        the request appears genuine and does not indicate abuse

Where the replacement Service costs more, the User must pay the difference. Where the replacement Service costs less, the remaining amount may be provided as account credit instead of a cash refund.

6. Subscription Cancellation

This section applies where IELTS Mockup offers recurring or automatically renewing subscriptions.

6.1 Cancelling a Subscription

A User may cancel a subscription through:

·        the account or subscription settings, where available

·        a written request sent to [support email address]

Cancellation ordinarily stops the next renewal payment. It does not automatically result in a refund for the current paid billing period.

6.2 Access Following Cancellation

After cancellation, access will normally continue until the end of the already-paid billing period unless:

·        a refund has been issued for that period

·        the account is suspended or terminated for misuse

·        the applicable subscription terms state otherwise

6.3 Renewal Charges

A cancellation request should be submitted at least 24 hours before the next renewal date.

Where a renewal payment has already been processed, a refund request may be considered where:

·        the renewed subscription benefits have not been used

·        the request is made promptly

·        the circumstances otherwise satisfy this Policy

A refund is not guaranteed merely because the User forgot to cancel before renewal.

6.4 Free Trials

Where a free trial converts into a paid subscription:

·        the applicable price and renewal terms will be displayed before enrolment

·        the User must cancel before the trial expires to avoid the first payment

·        failure to cancel before the disclosed conversion date will not automatically entitle the User to a refund

7. Scheduled Speaking Tests and Live Services

Where a User purchases a scheduled Speaking mock test, consultation, interview, lesson or other live Service:

·        cancellation more than 24 hours before the scheduled time may qualify for rescheduling or account credit

·        cancellation less than 24 hours before the scheduled time may be non-refundable

·        failure to attend without prior notice will normally be treated as a completed booking

·        the User may be allowed one rescheduling request, subject to availability

·        repeated rescheduling requests may be declined

·        arriving late may reduce the available session time

·        delays caused by the User’s internet connection or device will not ordinarily justify a refund

Where IELTS Mockup cancels the session, the User will be offered:

·        rescheduling

·        replacement access

·        account credit

·        a full refund for the cancelled session

8. Refund Request Deadline

A refund request should normally be submitted within seven calendar days of:

·        the relevant transaction

·        the scheduled delivery date

·        discovery of the alleged duplicate charge

·        discovery of the alleged non-delivery or material technical problem

A delayed request may still be reviewed where:

·        the issue could not reasonably have been discovered earlier

·        verification by a bank or payment service provider remained pending

·        the User was prevented from making the request by circumstances beyond their reasonable control

·        applicable law requires the request to be considered

9. How to Request a Refund

Email: info@ieltsmockup.com     

Telephone/WhatsApp: +923008606310

Office Address: 89-C, Zafar Plaza, C-Block, Satellite Town, Sargodha, Punjab, Pakistan. 40100.

The refund request should include:

·        User’s full name

·        registered email address

·        order number

·        purchase date

·        payment amount

·        payment method

·        purchased Service

·        reason for the request

·        relevant screenshots

·        payment receipt, bank message or transaction evidence

·        description of any technical issue

·        device and browser information where relevant

Submitting a refund request does not guarantee approval.

10. Review and Verification

IELTS Mockup may review:

·        payment and transaction records

·        User account information

·        login history

·        test access and attempt logs

·        submission records

·        evaluation or marking status

·        technical logs

·        correspondence with the User

·        evidence of suspected fraud, misuse or account sharing

We may request additional information reasonably required to investigate the claim. Failure to provide necessary information may delay or prevent completion of the review.

11. Decision Period

IELTS Mockup aims to acknowledge a refund request within two business days. A complete refund request will normally be approved or rejected within seven business days.

Additional time may be required where:

·        transaction verification remains pending

·        confirmation is required from a bank or payment service provider

·        fraud or duplicate-payment checks are necessary

·        technical logs require further investigation

·        the User has not provided complete information

The User will be informed where a material delay is expected.

12. Refund Method

An approved refund will normally be returned through the original payment method used for the transaction. Depending on the payment channel, this may include:

·        debit or credit card

·        bank account

·        mobile wallet

·        instant account-to-account transfer

·        another authorised electronic-payment method

Where reversal through the original payment method is unavailable, IELTS Mockup may use another lawful method after:

·        verifying the payer’s identity

·        confirming ownership of the receiving account or wallet

·        completing reasonable fraud-prevention checks

·        complying with relevant financial-institution requirements

IELTS Mockup will not ordinarily issue a refund to a different person, bank account, card or wallet unless the original route is unavailable and the alternative recipient has been satisfactorily verified.

13. Processing Time After Approval

Once approved, IELTS Mockup will normally initiate the refund within seven business days.

After initiation, the time required for the funds to appear may depend on:

·        the payment method

·        the payment service provider

·        the issuing or acquiring bank

·        the card network

·        the mobile-wallet operator

·        transaction settlement status

·        banking holidays

·        regulatory or verification checks

A refund may ordinarily take approximately 7–15 business days after initiation, although some payment methods may require longer. IELTS Mockup cannot control the exact time taken by an independent bank, payment gateway, wallet operator or financial institution after the refund has been initiated.

14. Charges and Deductions

Unless prohibited by applicable law:

·        the refund will normally be based on the amount actually paid by the User

·        IELTS Mockup will not deduct an administrative fee where the refund results from an error attributable to IELTS Mockup

·        charges imposed and retained by a bank, card issuer, wallet operator, payment gateway or other third party may not be refundable by IELTS Mockup

·        foreign-exchange differences and currency-conversion charges may be outside IELTS Mockup’s control

·        any deduction made by IELTS Mockup will be disclosed before the refund is completed

IELTS Mockup will not impose an undisclosed refund-processing fee.

15. Partial Refunds

A partial refund may be approved where:

·        only part of a package was delivered

·        only one component of a bundled Service failed

·        some subscription benefits were used

·        part of the Service was completed before cancellation

·        the parties agree to a proportionate settlement

The refundable amount will be determined reasonably according to the value of the unused, undelivered or materially defective component.

16. Replacement Access, Extensions and Account Credit

Instead of a monetary refund, IELTS Mockup may offer:

·        replacement test access

·        an extension of the access period

·        account credit

·        rescheduling

·        another evaluation

·        an alternative Service of equivalent value

Where acceptance of account credit, replacement access or another remedy will settle the refund request, the User will be informed accordingly. Account credit will not be represented as a monetary refund where the User is legally entitled to receive money back.

17. Chargebacks and Payment Disputes

Users are encouraged to contact IELTS Mockup before starting a chargeback, payment reversal or formal payment dispute, so the matter can first be investigated directly.

Where a chargeback or payment dispute is initiated:

·        IELTS Mockup may provide transaction records, access logs, test-attempt records, correspondence and evidence of Service delivery to the relevant bank or payment service provider

·        the related User account may be temporarily restricted while the dispute is investigated

·        unused Services connected with the disputed transaction may be suspended

·        a User may not retain both a merchant refund and a chargeback credit for the same payment

·        any duplicate recovery must be returned or reversed

Nothing in this section prevents a User from exercising lawful rights through a bank, wallet operator, payment service provider or competent authority.

18. Fraudulent or Abusive Claims

IELTS Mockup may reject a refund request and take appropriate action where there is evidence of:

·        false transaction claims

·        fabricated or altered evidence

·        repeated purchase-use-refund behaviour

·        account sharing

·        unauthorised resale

·        payment-instrument misuse

·        duplicate recovery attempts

·        chargeback abuse

·        fraudulent access

·        impersonation

·        deliberate exploitation of technical errors

Accounts associated with fraudulent or abusive activity may be suspended or terminated under our Terms and Conditions.

19. Purchases for Minors

Where a Service is purchased for a User under 18 years of age, the refund request should be submitted by:

·        the parent or legal guardian

·        the person who made the payment

·        another person legally authorised to act

We may request reasonable evidence of payment, identity, relationship to the minor and authority to submit the request.

20. Promotional, Complimentary and Discounted Services

Free Services, complimentary credits, promotional access and free vouchers have no cash value and are not refundable.

Where a paid package was purchased at a discount:

·        any approved refund will be based on the amount actually paid

·        expired or used promotional benefits will not be converted into cash

·        the refund may be adjusted where part of a discounted bundle has already been used

·        additional promotional conditions disclosed at purchase may apply

21. Suspension and Termination

Where access is suspended or terminated because the User breached our Terms and Conditions, including through account sharing, cheating, unauthorised copying, resale, fraudulent payment, abuse of the Website or unlawful conduct, the User will not ordinarily be entitled to a refund for used or suspended Services, subject to applicable law.

22. Changes to This Policy

IELTS Mockup may update this Policy to reflect changes to our Services, subscription or payment arrangements, operational requirements, legal or regulatory developments, or fraud-prevention requirements.

The revised Policy will be published on IELTSMockup.com with an updated “Last Updated” date. The version in effect at the time of purchase will generally apply to that transaction unless a later change is legally required, gives the User more favourable rights, or the User agrees to the later terms.

23. Relationship with Other Website Terms

This Policy must be read together with:

·        IELTS Mockup Terms and Conditions

·        Privacy Policy

·        Digital Service Delivery Policy

·        pricing and product descriptions

·        subscription terms

·        any specific terms shown at checkout

Where the specific written terms for a Service provide greater cancellation or refund rights, those more favourable terms will apply.

24. Governing Law and Consumer Rights

This Policy is governed by the applicable laws of Pakistan and, where relevant, the laws applicable in Punjab, Pakistan. Nothing in this Policy is intended to exclude, restrict or waive any legal right or remedy that cannot lawfully be excluded.

25. Complaints and Second Review

A User who is dissatisfied with a refund decision may request a second review by contacting:

Email: info@ieltsmockup.com

Subject: Refund Decision Review – [Order Number]

The request should include:

·        full name

·        registered email address

·        order number

·        transaction reference

·        reason for disputing the original decision

·        any additional supporting evidence

IELTS Mockup aims to complete a second review within seven business days after receiving all reasonably required information. For payment-processing issues outside IELTS Mockup’s control, the User may also contact the relevant bank, card issuer, mobile-wallet operator, payment service provider or financial institution.

26. Contact Information